F.A.Q
1) How much does the Direct Alert unit cost?
The cost to purchase our system is $299.95 (plus tax).
2) How much is the monthly monitoring?
The cost of monthly monitoring is $17.95 (plus tax).
3) Can I rent the equipment?
Yes, you have the option to rent or buy our Direct Alert System.
4) How much is the rental option?
To rent our system the total cost including monitoring fees is $39.95 a month (plus tax).
5) Do I have to sign a contract?
NO! If you purchase the unit you can cancel the service at any time with a 30 day notice and the equipment is yours to keep or give away. Our rental offer begins with a 3 month term, after that you can cancel our service at any time with a 30 day notice.
6) If I press the button will I get charged?
NO! Our system is there for you 24 hours a day 365 days a year and there are no hidden charges.
7) Do private insurance companies cover the costs of the system?
This depends on your insurance company. It is always a good idea to ask. Some of our subscribers are covered either through insurance or through local agencies that help those who cannot afford the system but need the security. In most cases portions of the cost are tax deductible. Speak to your tax professional for more details.
8) I live in a small town; can Direct Alert be used here?
Direct Alert can be used anywhere in Canada. All you need is a phone line and our system will provide you with Security and Peace of Mind.
9) How do I order or obtain more information on this service?
To order our system or receive additional information you can either:
- Call our customer service number 1-877-4-911-S-O-S
- Visit any Shoppers HomeHealthCare in Canada (For location details go to Shopper HomeHealthCare page)
- Fax in your order 1-877-732-9911
- Mail in your order: Direct Alert 460 Isabey Street, Montreal, QC H4T 1V3
- Or sign up online at http://www.directalert.ca/
10) How much is installation?
FREE! Our system is so easy to install that the system comes ready to be plugged in with absolutely no installation costs.
11) If I am not in the same room as the main unit will anybody hear me?
Our units are designed with a highly sensitive 2 way voice panel. In most cases you will be able to hear from another room. If you are unable to talk or if we are unable to hear you, our trained emergency team will send help right away.
12) Can the wrist unit be worn in the shower or bath?
YES! We recommend that you wear your wrist unit in the shower or bath. Our wireless help buttons are water resistant up to 3 feet.
13) How far is the range of the wireless call button?
The range of our
wireless call button is up to 600 feet from the main
unit.
14) I have a pulse phone at home; can this unit be used with it?
YES! Whether you have a Tone phone or a Pulse phone our system will work. When you sign up for our system please be sure to mention whether your phone is Tone or Pulse.
